We offer a first class frozen delivery service that we believe is among the best in the UK for businesses of our size. Encouraging potential customers to use major supermarkets can be extremely damaging and these huge franchise chains can afford to pay less for what they stock and sell it for less. Please also understand that we're a small business operating in our first year.
Again, these are a Royal Greenland product that is identical to those stocked in Supermarkets by their brand. I also regret that you did not enjoy our XXL Cold Water Prawns. Arctic Royal is a brand owned by Sykes Seafood and the products you've mentioned are from the same region, packaged in the same factory and everything you received is identical in terms of quality and preparation to products that we stock in Iceland. Hi Henry, I'm sorry to hear that you weren't satisfied with your order from Seafood by Sykes. If you had got in touch with us prior to the disposal of the Octopus Tentacles then we could have advised you that there wouldn't be any issues with quality. We delivered your ordered items on the requested date, frozen, and well within their use by date. We've deleted your account from our site and we're sorry that you're unhappy with the products and service you've received. However you were offered a £10 discount on your next purchase which was a goodwill gesture that we felt was more than fair given the circumstances. As you disposed of the product based on the use by date alone you did not qualify for a cash refund. We can't start throwing our stock away just because it is approaching its use-by date. I'm sorry that you didn't feel that this was enough time, however the product was bought in our sale and is still on sale to reflect the freezer life of the product. Hi Rod, The Octopus that was dispatched to you was still well within its use by date, giving you over 3 months to use the product. Consuming highly perishable seafood that has been in a freezer for 14 months is not the kind of health risk I would ever take. I admit to falling for their charms hook, line and sinker, only to regret it it when I was presented with my own personal frozen horror story. I would add that the whitebait went the same way as the octopus tentacles - into the food waste bin - and that the cockles were utterly tasteless. So I told them to forget about any refund, copied my complaint to their directors and asked them to delete my contact details from their database. I had already decided there wasn't going to be a next order. I considered the octopus to have been frozen for far too long, informed them that I had disposed of it for that reason, and politely asked for a refund for this item alone.They offered me £10 worth of points on my next order. However, after opening the box, I was astonished to see that the freezing date for the octopus was 28/10/20 - 14 months previous - with a use by date of 21/04/22. Order comprised octopus tentacles, whitebait, potted shrimps and cockles. With the closure of fish mongers in the high street and supermarkets, fresh fish supplies like Sykes are a welcome relief and just shows how right I was to stop buying pre packaged rubbish from the supermarkets, I mean you don't know how long it's been in the warehouse or how many people have handled it or how many towns, cities or even countries it's traveled through to sit on the shelves, but you know that with Sykes it's fresh and caught fresh and delivered fresh. The care and quality is exceptional and on my last order I was presently surprised to find I was a Golden Ticket winner, which gives me £30 off my next order, 1 of only 5, so I know exactly what will be ordered this time. For years we have been eating frozen tasteless foods and I became increasingly angry that all this tasty seafood and alike, have been out of my price range and supply, so after watching Gordon Ramsay's Hell's kitchen recently I couldn't help but start drooling at the food that was being produced.
I'm not a chef but am just a single dad with severe health issues bringing up 3 small boy's, one is disabled and have to manage my money. The tuna I coated in my own seasoning of crushed Coriander seeds, Fennel seeds, Black pepper corns, and a little sea salt, pan seared and the taste was to die for. I was so impressed I ordered a month later and this time ordered the scallops again but thought I would try the tuna steaks and salmon steaks, and I wasn't disappointed. They arrived on time really well packaged and frozen and tasted absolutely delicious. I have ordered twice now from Sykes, after trying to find a a fresh seafood company, and my first order consisted of XL scallops.
0 kommentar(er)
